These Terms & Conditions govern access to CGS ERP, a business application for managing UK VAT, accounting records and related HMRC-connected functions.
By using the service, you confirm that you are authorised to act for the relevant organisation and agree to these terms.
These terms apply to each organisation subscribing to or receiving the service ("Customer") and every person it authorises to use the service ("User").
If a separate written service agreement exists, that agreement takes priority where it conflicts with these online terms.
You must use the service for legitimate business purposes, be legally capable of entering into these terms and have authority to bind or act for the Customer.
CGS ERP provides software tools for recording business transactions, managing VAT information, preparing reports and, where configured, communicating with HMRC.
Features may vary according to subscription, user role, configuration and the availability of third-party services.
CGS ERP is software and does not provide accountancy, tax, legal or financial advice.
Calculations, reports and other outputs depend on the information, configuration and settings supplied by Users. Users should review important information with a suitably qualified professional before filing or relying upon it.
We may require reasonable authentication or security measures and may refuse access where identity or authority cannot reasonably be verified.
The Customer retains its rights in information submitted to CGS ERP.
The Customer grants CGS ERP permission to host, process, transmit, back up and otherwise use that information only as reasonably necessary to:
The Customer is responsible for the lawfulness, accuracy, completeness and quality of its data.
This includes obtaining any necessary notices, permissions or lawful authority from employees, customers, suppliers and other individuals whose information is entered into the service.
Processing of personal information is further described in our Privacy Policy .
An authorised User may connect CGS ERP to HMRC using HMRC's official authorisation process.
Where the User grants permission, the Customer authorises CGS ERP to transmit permitted requests and data to HMRC and receive responses on the Customer's behalf within the permissions granted.
Customers remain responsible for their registrations, tax and VAT obligations, deadlines, filings, payments and the accuracy of information submitted to HMRC.
CGS ERP is an independent software service. CGS ERP is not HMRC and is not part of, operated by, or endorsed by HMRC merely because the service connects to HMRC APIs.
You must not use CGS ERP:
Customers should maintain appropriate internal controls, regularly review User access, retain source records and maintain backups where required by their own legal or accounting obligations.
Fees, billing periods, usage limits, renewals and cancellation arrangements are those specified in the applicable order, subscription plan or separate service agreement.
Unless stated otherwise, applicable taxes are not included in advertised fees and will be charged where legally required.
Fees are generally non-refundable once the applicable service period has begun, except where a refund is required by applicable law or agreed separately in writing.
We aim to provide a reliable service but do not guarantee that CGS ERP will always be available, uninterrupted or completely error-free.
Access may be temporarily affected by:
We may make reasonable technical, security and functional changes to the service.
We will seek to avoid materially reducing paid core functionality during an active subscription without reasonable notice, except where urgent action is required for security, legal compliance or changes to third-party platforms.
CGS ERP, including its software, source code, interface, design, documentation, branding, logos and related materials, is owned by or licensed to the service operator and is protected by applicable intellectual property laws.
Subject to these terms and any applicable subscription agreement, Customers receive a limited, non-exclusive, non-transferable and revocable right for authorised Users to access and use the service during the applicable subscription or authorised service period.
Customers must not copy, reproduce, distribute, modify or create derivative works from CGS ERP except where expressly permitted by law or written agreement.
Feedback provided by Customers or Users may be used to improve the service, provided that such use does not disclose confidential Customer information or identify the Customer without permission.
Each party must protect the other party's non-public business, technical and financial information using reasonable care.
Confidential information may only be used as reasonably necessary for the service relationship or as otherwise permitted by law.
Confidentiality obligations do not apply to information that:
Nothing in these terms excludes or limits liability that cannot legally be excluded or limited, including liability for fraud, fraudulent misrepresentation, or death or personal injury caused by negligence.
To the fullest extent permitted by law, CGS ERP is provided on an "as available" basis.
We do not guarantee that calculations, reports or other outputs will be suitable for every Customer's individual circumstances.
To the extent permitted by law, we are not responsible for losses arising from:
Subject to any separate written agreement and applicable law, neither party will be liable for indirect or consequential losses, loss of profit, revenue, anticipated savings, goodwill or business opportunity.
Any financial liability cap will be the cap stated in the applicable service agreement. If no cap is stated, liability will not exceed the fees paid for the affected service during the twelve months preceding the event giving rise to the claim, to the extent permitted by applicable law.
We may suspend access where reasonably necessary to address:
Where reasonably practical, we will provide notice and an opportunity to remedy the relevant issue before suspension.
Following termination, access to the service will end and connected HMRC integrations may be disabled.
Customers should export any records they require before termination.
Customer data will be handled according to the applicable service agreement, Privacy Policy, backup procedures and applicable retention laws.
Provisions that are intended to survive termination, including payment obligations, confidentiality, intellectual property, liability and dispute provisions, will continue to apply.
We may update these Terms & Conditions to reflect changes in law, security requirements, technology, business operations or service functionality.
Updated terms will be published on this page with a revised "Last updated" date.
Material changes may also be communicated through the service or to the relevant account contact.
Continued use of the service after the effective date of updated terms constitutes acceptance of the revised terms where permitted by applicable law.
Unless a separate written service agreement states otherwise, these Terms & Conditions are governed by the laws of England and Wales.
Subject to applicable law, the courts of England and Wales will have exclusive jurisdiction over disputes arising from or relating to these terms.
Before starting formal proceedings, the parties should make a reasonable effort to resolve the dispute through their usual account, support or business contacts.
Questions regarding these Terms & Conditions should be directed to your organisation's account administrator or the support contact provided in your CGS ERP account, order form or service agreement.
Please do not include passwords, authentication tokens or unnecessary financial records when contacting support.